Lean Service Certification

Begin your Lean Service journey by understanding the fundamental principles that shape efficient and customer-centric service processes.

Learn essential concepts guiding strategic decisions in Lean Service. Align service operations with business goals for a proactive approach to excellence.

• Problem Solving: Master effective problem-solving in Lean Service. Acquire techniques to identify, analyze, and resolve challenges, ensuring continuous improvement.
• Strategic Planning: Navigate strategic planning for Lean Service. Align operations with objectives, creating a plan for success and sustainability.
• Value Stream Structures: Optimize service processes by restructuring value streams. Identify and eliminate inefficiencies, ensuring maximum value for your organization and customers.
• Talent Development: Foster a culture of improvement in your service team. Develop strategies for talent enhancement, empowering team members for Lean Service success.

Delve into the intricacies of Lean Service by learning how to define your teams and projects, setting the stage for effective service improvement.

• Team Definition: Understand the importance of defining roles and responsibilities within your service teams.
• Project Definition: Gain insights into defining and structuring service improvement projects.

Learn to measure the voice of your customers, service processes, and map your services for a comprehensive understanding of performance.

• Measure the Voice of the Customer: Capture and analyze customer feedback to drive service improvements.
• Measure the Service: Utilize metrics to assess and enhance the efficiency of your service delivery.
• Service Mapping: Gain proficiency in visually mapping service processes to identify areas for improvement.

Dive deep into the analysis phase by identifying productivity constraints and mastering Failure Mode and Effect Analysis (FMEA).

• Analyze Productivity Constraints: Pinpoint and overcome constraints that hinder service productivity.
• Failure Mode and Effect Analysis (FMEA): Learn a systematic approach to identifying potential failures and their consequences.

Enhance your service environment through proven Lean tools, from 5S Housekeeping to Future Value Stream Mapping.

• 5S Housekeeping: Implement a structured approach to organize and maintain a clean workspace.
• Visual Management: Utilize visual aids to improve communication and streamline service processes.
• Total Productive Maintenance: Optimize equipment and processes to minimize downtime and improve efficiency.
• Continuous Flow: Implement strategies to ensure a smooth and continuous service delivery process.
• Quick Preparations: Learn techniques for efficient and rapid setups in service environments.
• Kanban: Explore the Kanban system for visualizing workflow and optimizing service delivery.
• Future Value Stream Map: Develop a future-state map to guide continuous improvement in service processes.
• Kaizen: Embrace the philosophy of continuous improvement to drive positive changes in your service environment.

Master the art of controlling service processes through Standardized Work, Poka Yoke, and Kata.

• Standardized Work: Establish and maintain standardized procedures for consistent service delivery.
• Poka Yoke: Implement error-proofing techniques to prevent mistakes in service processes.
• Kata: Learn and apply Kata principles to foster a culture of continuous improvement and learning in your service organization.